Returns & Refunds

By completing a purchase with PROWEIGHED Mobile Vehicle & Caravan Weighing you agree to the following returns and refunds policy.

Product Returns

PROWEIGHED accepts returns within 30 days from the date of invoice, provided the product meets the following conditions:

• The item is unused
• The item is in brand new condition
• The item is returned in its original packaging
• Proof of purchase is provided

To request a return, customers must contact PROWEIGHED first to obtain return instructions.

Returned items must be sent back at the customer’s expense. PROWEIGHED does not cover freight or costs associated with returning goods. We recommend using a registered postal or courier service with tracking, as the sender is responsible for the safe return of the item.

All returned items are inspected upon arrival. PROWEIGHED reserves the right to refuse a return if the item does not meet the conditions outlined above. If a return is refused, the item will be sent back to the customer at their expense.

A restocking or administration fee of up to 10 percent may apply to approved returns.

Sale items or clearance products are not eligible for return.

Refunds will only be processed once the returned goods have been received and inspected.

Approved refunds are typically processed within 5 to 10 business days. Refunds will generally be issued using the original payment method where possible.

Service Bookings

Mobile weighing services and bookings are time based appointments.

If you need to reschedule your booking, please contact PROWEIGHED as early as possible so we can accommodate another time.

Refunds for completed services cannot be issued once the weighing service has been carried out.

If a booking must be cancelled, please contact us prior to the scheduled appointment.

Incorrect, Faulty, or Damaged Products

If you receive an incorrect item, faulty product, or goods damaged in transit, please contact PROWEIGHED within 30 days of receiving your order.

Our team will review the issue and arrange a replacement where appropriate. We may request photos or additional details to assist with the assessment.

Exchanges

If you wish to exchange a product for another item, please contact PROWEIGHED within 30 days of purchase. Our team will guide you through the exchange process.

Contact

For any returns, exchanges, or product concerns please contact:

PROWEIGHED Mobile Vehicle & Caravan Weighing

0456 049 686

info@getproweighed.com.au