Shipping & Returns Policy
Shipping And Returns Policy
- Shipping
Shipping
Cost: standard shipping with every order. Cost is locked in for each item.
Delivery time: Australian standard shipping is estimated up to 2-3 working days for dispatch, 7-10 working days (rural or remote areas: 10-15 working days) for transit.
Express shipping
Express Shipping is not provided by Proweighed.
International shipping
Proweighed does not provide International Shipping.
2. Returns for change of mind
We offer exchanges (subject to stock availability) or refunds of products for change of mind where we determine (at our absolute discretion):
· you have provided proof of purchase, and you purchased the products within 30 days prior to the request for an exchange or refund;
· the products are in their original condition and have not been used, worn, damaged, tampered with, washed, altered, connected, installed or attempted to be connected or installed;
· the products are in their original undamaged packaging with all product tags still intact;
· The products are not sale items, custom-made, special buy products or gift vouchers; and
· a return and exchanges form has been completed.
We will not cover the costs of delivery or re-delivery for a change of mind return. You must cover these yourself.
You may have rights under the Australian Consumer Law (see below).
3. Australian Consumer Law (including faulty or defective products)
In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product.
4. Additional warranty
In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to any other rights you may have under the Australian Consumer Law, we warrant to you that the product we supply to you will be free from defects optional for 1 month (Warranty).
What is a defect?
Our Warranty applies to any fault, error or defect in the products (Defect).
What do you need to do to claim the Warranty?
Within 7 Days after the delivery of the products, you believe you have a product the subject of a Defect you must stop using the product and contact us in writing along with a photo and description of the Defect. If we ask you to, you must return to us the defective products, together with all packaging, parts, accessories, documentation and proof of purchase to the contact details set out below.
Where you return a product as part of Defect claim you will need to cover any associated costs of you returning the products to us and where we find the product is covered by our Defect we will refund the associated costs of you returning the product to us.
When we receive the products you return, we will assess the alleged Defect and make a determination as to whether the claim is valid under our Warranty.
What will we do if you make a successful claim under our Warranty?
We will, at our own cost:
· repair or replace the product (the decision of whether to repair or replace is at our sole discretion); or
· if we are unable to repair or replace the product, we will offer you a choice of a credit, refund or compensation as applicable to the Defect.
Damage not covered by our Warranty
The following damage is not covered by our Warranty:
· Normal wear and tear, foreign object damage
5. Contact Us
For more information, contact us by email at info@getproweighed.com.au.
Proweighed Pty Ltd (ACN 698 288 621)